A holistic assessment of your quality and testing practices
Evaluation Areas and Maturity Levels in Software Quality
Understanding the maturity of your quality and testing practices is essential to drive continuous improvement with clear purpose and measurable impact.
Core Evaluation Areas
Our quality maturity assessment is based on the analysis of eight core areas. We assess your test strategy through a structured assessment framework, including how it is integrated into the development process and how quality practices evolve over time. Through this evaluation, we identify current capabilities, aspects to strengthen, and improvement opportunities aligned with your business goals.
Processes
We examine how well your software development and testing processes are integrated to support consistent, high-quality delivery. This includes evaluating feature and story readiness, the effectiveness of the Definition of Done, team collaboration, and alignment with business delivery pace. We also look at how product knowledge is shared across roles, how effectively defects are prevented from the early stages, and how processes support a holistic, quality-driven approach throughout the lifecycle.
Functional Testing
We review how your team plans, executes, and evolves functional testing to ensure alignment with business goals and user needs. This includes evaluating whether there’s a shared understanding across the team of what needs to be tested to gain confidence in each software release. We also look at the use of structured test cases, exploratory testing practices and heuristics, how tools and artifacts support those approaches, how knowledge is reused across cycles, and how manual and automated strategies complement each other to maximize value.
Test Automation
We evaluate your test automation strategy across all system layers: unit, service/API, and UI. This includes the use of design patterns and good practices, maintainability, result reporting, tool usage, effectiveness and coverage at each layer, integration with CI/CD pipelines, and how automation complements manual testing to accelerate feedback and reduce risk.
Infrastructure
We assess your testing infrastructure approach. This includes evaluating your environment strategy, test data management practices, cross-platform coverage, and the use of technologies like virtual machines, containers, or service virtualization. We focus on how well your infrastructure supports efficient test execution.
Performance Testing
We explore how performance testing is approached in relation to your system’s specific needs and goals. This includes evaluating the use of tools, test environments, and metrics such as response time, throughput, and resource utilization. We examine when and how performance tests are executed, and we review how monitoring tools are used and how performance baselines are established to guide future releases.
Context-specific Quality Attributes
We consider what is most relevant and impactful in your context and assess additional quality attributes such as usability, accessibility, security, and compatibility testing.
Defect Management
We analyze how defects are reported, prioritized, and tracked throughout the development lifecycle. This includes evaluating the clarity and consistency of defect reporting, the effectiveness of the defect workflow, use of root cause analysis, and how defect data is used to improve quality, reduce rework, and guide future testing efforts.
Team Structure and Skills
We know that quality is not just about tooling, so we focus on how your team is structured and whether the current roles, skill sets, and collaboration models support effective testing and quality practices. This includes examining the distribution of responsibilities, the team’s ability to adapt and grow, and how the team culture fosters quality, continuous learning, and shared ownership.
Maturity Levels
Understanding your team’s current maturity level across each core area helps identify strengths and define next steps. As part of the assessment, each area is evaluated using four levels: Basic, Intermediate, Advanced, and Proficiency.
Basic
At the basic level, practices are ad hoc and inconsistent. There is limited understanding of the core area, and activities may be reactive rather than proactive. The focus is on starting to implement basic practices and tools, with a need for structure and alignment.
Intermediate
Here, practices are more structured and repeatable. Teams have a better understanding of the core area and apply processes more consistently. While some tools and techniques are in place, improvements are still needed to align with broader goals and business objectives.
Advanced
At this level, practices are well-established and highly efficient. There is a high degree of collaboration, and the team is actively working on optimizing processes. Tools and techniques are used effectively, and a culture of continuous improvement is in place.
Proficiency
At the proficiency level, teams are experts in the core area. Practices are optimized, integrated seamlessly with other processes, and aligned with strategic objectives. The team is highly proactive, using advanced tools and techniques to drive innovation and continuously improve quality at scale.